Our FAQs page answers the most commonly asked questions about shipping, payments, product information, return policies etc.
About Herb Wholesalers FAQ's
Of course. Herb Wholesalers supply direct to manufacturers, practitioners, veterinarians, general public, and enthusiasts alike.
All of our products are safe for human consumption. They are 100 percent pure product with no fillers, sugar, salt or substitutions*
* With the exception of Zeolite Clay which is for external use only.
* Also, the juice powders contain maltodextrine.
We don’t offer a blending/mixing service. Herb Wholesalers can provide the products individually for you to blend.
Minimum spend of $30.
There is a minimum spend of $30 excluding Freight. Herbs are listed in quantities starting at 250g which is a great size for sampling.
Please choose carefully. If you receive the wrong product please contact us, within 10 days, at [email protected] or 07 3200 1900 and we will happily send the correct product at no cost to you. .
Where goods are faulty, have been wrongly described, are different to the product purchased on the website, or don’t perform as advertised, you can choose between a refund, exchange or credit. You will need to notify us within 10 days.
If you simply change your mind e.g. ordered cut when you wanted powdered, please contact us at [email protected] or 07 3200 1900. You will need to notify us within 10 days. We are unable to exchange opened products. The cost of returning the product will be yours plus the cost of shipping the exchanged product.
All refunds will be made using your original payment method.
Our Herbs FAQ's
For optimum shelf life we recommend the botanicals be stored in a cool and dry place away from direct sunlight.
If kept correctly they have a shelf life of up to 12-36 months. The best before date is stated on each label of the botanical.
Rachael & Rodney are not qualified Naturopaths/Herbalist. Please seek medical advise from your own qualified practitioner before using these products. Do not cease taking any prescribed medications or use these products in combination with existing medication until you have spoken to your own qualified practitioner. In short, seek advise from your own qualified practitioner first.
COA’s are available at a cost of $5 per botanical.
* Credit Card
Visa, MasterCard and American Express, online or phone.
* Direct transfer
Account Name: Herb Wholesalers Pty Ltd
BSB: 034 045
Account Number: 034 045
Herb Wholesalers doesn't offer accounts.
We deliver products Australia Wide using Australia Post and Courier Services. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are usually dispatched within (1) business day. Shipping times are estimated at between (2) and (10) business days depending on your location. You can get an estimated delivery timeframe for your location here (please enter 4124 as the 'from' postcode).
Yes Herb Wholesalers offers free shipping
* ACT, NSW, QLD & VIC
Minimum spend of $750
* NT, SA, TAS & WA
Minimum spend $1250