FAQs

Yes, you sure can.

At Herb Wholesalers, we make it simple to source quality herbs, teas, spices, botanicals and natural ingredients across Australia and to New Zealand. Whether you order online, by email or over the phone, our team is here to help connect you with the products you need.

We supply a wide range of customers and industries, including naturopaths, herbalists, apothecaries, wellness businesses, skincare brands, restaurants, cafés, hospitality venues, food manufacturers, distillers, pet food brands, equine businesses and general customers.

You do not need a trade account to order from us. Our wholesale pricing is available directly through the website, with ordering available online 24 hours a day. Orders are packed and dispatched from our warehouse in Armidale, NSW, with shipping available across Australia and to New Zealand.

Whether you are sourcing small quantities, bulk ingredients or ongoing supply, our team is here to help. If you have any questions about ordering, product suitability, availability or shipping, please reach out — we’re always happy to assist where we can.

Most products in our food and herbal range are supplied for human consumption.

Herb Wholesalers supplies a wide range of herbs, teas, spices, botanicals, powders and natural ingredients. Most products are suitable for human consumption, however some items may be supplied for external use, manufacturing use, cosmetic use, pet/equine use, or as botanical raw materials only.

Please always check the product description, label information and any notes listed on the product page before ordering. If you are unsure whether a product is suitable for your intended use, please contact our team and we will be happy to assist where we can.

Some products may contain additional ingredients or processing aids, such as maltodextrin in selected juice powders, and some items may have specific use limitations.

Yes

Herb Wholesalers offers custom blending and mixing services for herbs, teas, spices and botanicals. Whether you already have a blend formula, need support adjusting an existing recipe, or would like help creating a new blend, our team can work with you to discuss your requirements.

Custom blending may be suitable for tea blends, herbal blends, wellness blends, functional ingredient mixes, food manufacturing, distilling botanicals, apothecary ranges, pet and equine products, skincare applications and other commercial or wholesale supply needs.

Minimum quantities generally start from 5kg, depending on the products being blended, the ingredients required, the complexity of the blend and current stock availability.

For custom blends, please contact us with as much information as possible, including the ingredients required, blend percentages or recipe details, total quantity, preferred cut size or product form, packaging requirements, intended use and timeframe.

Lead times and pricing will vary depending on ingredient availability, production requirements and order size. Please email our team or complete the online enquiry form to discuss your custom blending needs.

No

Our products are not irradiated.

Herb Wholesalers works with a wide range of herbs, teas, spices, botanicals and natural raw ingredients, and we aim to provide clear product information wherever possible. If you have a question about a specific product, origin, treatment, documentation or suitability for your intended use, please contact our team before ordering.

No, we do not currently offer free samples.

Many of our products are available in smaller quantities starting from 250g, which can be a practical way to try a product before purchasing larger quantities or arranging ongoing supply. Some of our more unique or higher-value products may also be available in smaller sizes such as 50g or 100g.

If you are looking at a bulk order, large-scale supply or a product for a specific application, please contact our team before ordering. We can help with availability, product form, cut size, pricing and supply options where possible.

We aim to make wholesale herbs, teas, spices, botanicals and natural ingredients accessible without requiring large opening orders or account approvals. Our minimum order is $30 excluding freight, making it easy to place an order for the products you need.

Many of our herbs and botanicals are available in smaller quantities starting from 250g, which can be a practical size for trialling a product, testing suitability or ordering smaller volumes before moving into larger quantities or ongoing wholesale supply.

Some more unique, high-value or specialty products may also be available in smaller sizes, such as 50g or 100g, depending on the product.

For larger orders, bulk enquiries or ongoing supply needs, please contact our team. We’re happy to help with product availability, sizing, freight options and supply planning where we can.

Please choose carefully when placing your order, as we do not normally provide refunds, exchanges or credits for change of mind, incorrect ordering, ordering more than required, or where a product is not suitable for a purpose that was not confirmed with us before purchase.

This does not limit your rights under Australian Consumer Law. If a product is faulty, incorrectly supplied, significantly different from its description, unsafe, or otherwise does not meet the applicable consumer guarantees, we will assess the issue and provide an appropriate remedy where required.

If your order arrives damaged, incorrect, incomplete or appears to have an issue, please contact us as soon as possible after delivery. For visible damage, incorrect goods, missing items or delivery-related concerns, please contact us within 7 days of receiving your order wherever possible.

To help us review the matter, please provide your order or invoice number, a clear description of the issue, photos of the product, packaging, labels and shipping carton, and details of how the product has been stored since delivery.

As many of our products are food, herb, tea, spice, powder or botanical products, we generally cannot accept returned goods once they have been opened, used, repacked, blended, mixed, processed, altered, contaminated or stored incorrectly after delivery, unless there is a genuine product fault or issue covered by Australian Consumer Law.

Products must not be returned to Herb Wholesalers without prior approval. If a return is approved, we will provide return instructions.

For full details, please see our Refunds, Returns, Terms and Conditions page: https://www.herbwholesalers.com/terms 

Shelf life can vary depending on the product type, plant material, cut size, batch, packaging and storage conditions. As a general guide, many dried herbs, teas, spices and botanicals may have a shelf life of up to 36 months when stored correctly.

For best results, we recommend storing products in a cool, dry place, away from direct sunlight, heat, moisture, humidity, strong odours and pests. Products should be kept sealed when not in use and stored in suitable airtight containers once opened.

Each product label includes a best before date, which should be used as the main guide for that specific product and batch.

Once a product has been opened, repacked or transferred into another container, the shelf life may be affected by how it is handled and stored. Customers are responsible for storing products correctly after delivery.

Herb Wholesalers is not responsible for deterioration, contamination, pest activity, moisture damage, odour transfer or other issues that occur after delivery due to incorrect storage, handling or use.

Unfortunately, Herb Wholesalers is unable to provide dosage, prescribing, treatment or personal health advice.

Information provided on our website, product pages, packaging, emails, phone calls or other communications is general product information only. It should not be used as medical advice, or as a substitute for advice from a qualified healthcare practitioner.

Our team is not qualified to advise on the use of herbs, botanicals, powders, teas or natural ingredients for individual health conditions, medications, pregnancy, breastfeeding, children, allergies, sensitivities or therapeutic use.

Before using any product for health or wellness purposes, please seek advice from your qualified healthcare practitioner, naturopath, herbalist, pharmacist or medical professional.

Do not use our products or information to diagnose, treat, cure or prevent any disease or medical condition. Do not stop taking prescribed medication, change your dosage, or use herbal products in combination with existing medication unless you have first spoken with your qualified healthcare practitioner.

Customers are responsible for checking whether a product is suitable for their individual needs and intended use before purchasing or using the product. If you are unsure, please seek professional advice before ordering.

Yes, Certificates of Analysis may be available for selected botanicals and products.

A Certificate of Analysis can be provided at a cost of $5 per product, where available. Please contact our team before placing your order if you require a COA, as availability may vary depending on the product, supplier, batch and documentation on file.

For bulk orders, manufacturing use, export requirements or specific documentation needs, please let us know as early as possible so we can confirm what information is available before your order is packed or dispatched.

We accept:

* Credit Card

Visa, MasterCard and American Express, online or phone.

* Direct transfer

Account Name: HMLB Group
BSB: 062 501
Account Number: 10627690

* Paypal

Yes, you can create a account on the Herb Wholesalers website if you would like to track your orders, view your order history and make future ordering easier.

However, you do not need to create an account to access our wholesale pricing. There are no account approvals, hidden price lists, trade-only paywalls or special logins required to view our prices.

The prices displayed on our website are our online wholesale prices, so what you see is what you get. Simply browse the range, add the products you need to your cart and check out when you are ready.

Please note that while you can create a web account for ordering convenience, Herb Wholesalers does not offer credit accounts or credit terms. Orders are paid at checkout or prior to dispatch, depending on the order type.

We deliver products Australia Wide using Australia Post and Courier Services. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are usually dispatched within (1) business day. Shipping times are estimated at between (2) and (10) business days depending on your location. You can get an estimated delivery timeframe for your location here (please enter 2350 as the 'from' postcode).

Yes. Herb Wholesalers offers free shipping.

* ACT, NSW, QLD & VIC

Minimum spend of $750

* NT, SA, TAS & WA

Minimum spend $1250

Yes you can, with appropriate planning.

Yes, click and collect is available for local customers by using the promotional code 4locals at checkout.

Please note that Herb Wholesalers is a wholesale warehouse facility, not a retail shopfront. Click and collect orders may require up to 24 hours’ notice, and collection times must be arranged and confirmed with our team before arrival.

For regulatory, WHS and insurance reasons, members of the public are not permitted to enter the warehouse. All click and collect orders must be collected from the front office only, once your order is ready and your collection details have been confirmed.

To help us manage orders safely and efficiently, please do not arrive to collect your order until a collection time has been arranged with staff.

At the moment we are only shipping to Australia and New Zealand.