Privacy Policy
This Privacy Policy explains how Herb Wholesalers (“we”, “our”, or “us”) collects, uses, stores, and discloses your personal information when you visit our website or interact with us in any way. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collecting Personal Information
When you visit our website, contact us, or make a purchase, we may collect certain personal information about you.
Types of Personal Information We Collect
- Device information: IP address, browser type, operating system, referring URLs, and activity on our website (collected via cookies or analytics tools).
- Order and account information: Name, billing and shipping address, phone number, email, and payment details (e.g., credit/debit card or PayPal).
- Customer service information: Any correspondence or feedback you send to us.
- Business or wholesale customer information: ABN, business name, and contact details where applicable.
We collect this information directly from you or automatically through our website.
2. Purpose of Collection
We collect and use your personal information to:
- Process and deliver your orders
- Communicate with you regarding your purchases, enquiries, or account
- Provide customer service and technical support
- Send updates, offers, or newsletters (where you have opted in)
- Improve our website, products, and services
- Comply with Australian laws and regulations
- Detect and prevent fraud or misuse of our services
You may choose not to provide certain information, but this may limit our ability to provide you with specific services.
3. Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience and to analyse traffic. Cookies may remember your preferences, device information, or pages visited. You can disable cookies in your browser settings, though this may affect how our website functions.
We may use Google Analytics or similar tools to collect anonymous usage data to help us understand how visitors use our site. You can opt out of Google Analytics tracking via Google’s opt-out tool.
4. Sharing Personal Information
We may share your information with trusted third parties who assist us in operating our business, such as:
- Payment processors (e.g., PayPal, eWAY, or other merchant providers)
- Website and IT service providers (e.g., Shopify, Squarespace, or hosting partners)
- Delivery and logistics partners
- Professional advisers (e.g., accountants, lawyers, compliance consultants)
These providers only access personal information necessary to perform their services and are required to handle it securely and in accordance with privacy law.
We may also disclose your information if required by law, regulation, court order, or to protect our legal rights.
5. Direct Marketing
We may use your contact details to send you promotional materials or information about new products, special offers, or business updates. You can unsubscribe from marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.
6. Storage and Security
We store personal information electronically using secure systems and, where necessary, physical records. We take reasonable steps to:
- Protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure
- Restrict access to authorised personnel only
- Securely destroy or de-identify personal information when no longer required
However, no data transmission over the internet can be guaranteed as completely secure.
7. Access and Correction
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete, or outdated.
To do this, please contact us using the details below. We will respond within a reasonable time and in accordance with the Privacy Act 1988 (Cth).
8. Overseas Disclosure
At this time, we do not intentionally disclose personal information outside Australia. However, some third-party service providers (e.g., cloud storage or payment gateways) may store data on servers located overseas. Where this occurs, we take steps to ensure your information is handled in compliance with Australian privacy standards.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The latest version will always be available on our website.
10. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
Herb Wholesalers
ABN: 16 689 848 191
Trading Address: 13a Brickfield Avenue, Armidale, NSW 2350, Australia
Email: [email protected]
Phone: 02 6772 1827
Website: https://www.herbwholesalers.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
