FAQs

Our FAQs page answers the most commonly asked questions about shipping, payments, product information, return policies etc.

About Herb Wholesalers FAQ's

Q: Can I Purchase from Herb Wholesalers?

Yes

Of course. Herb Wholesalers supply direct to manufacturers, practitioners, veterinarians, general public, and enthusiasts alike.

Q: Are your Products safe for Humans to Use?

Yes

All of our products are safe for human consumption. They are 100 percent pure product with no fillers, sugar, salt or substitutions.

Q: Can you Blend/Mix Products?

No

We don’t offer a blending/mixing service.  Herb Wholesalers can provide the products individually for you to blend.

Q: Are your Products Irradiated?

No

They are definitely NOT Irradiated.

Q: Can I Get a Sample?

No

We don’t offer samples. Our products are available to purchase in a small size start of 250g which is perfect for sampling.

Ordering FAQ's

Q: Is there a Minimum Order?

Minimum spend of $30.

There is a minimum spend of $30 excluding Freight.  Herbs are listed in quantities starting at 250g which is a great size for sampling.

Q: What is your Return Policy?

Please choose carefully. If you receive the wrong product please contact us at [email protected] or 07 3200 1900 and we will happily send you the correct product at no cost to you.

Where goods are faulty, have been wrongly described, are different to the product purchased on the website, or don’t perform as advertised, you can choose between a refund, exchange or credit.

If you simply change your mind e.g. ordered cut when you wanted powdered, please contact us at [email protected] or 07 3200 1900. The cost of returning the product will be yours plus the cost of shipping the exchanged product.

Our Herbs FAQ's

Q: What is the Shelf Life of the Herbs?

For optimum shelf life we recommend the botanicals be stored in a cool and dry place away from direct sunlight.

If kept correctly they have a shelf life of up to 12-36 months. The best before date is stated on each label of the botanical.

Q: What Dosage do I need to take?

Rachael & Rodney are not qualified Naturopaths/Herbalist. Please seek medical advise from your own qualified practitioner before using these products. Do not cease taking any prescribed medications or use these products in combination with existing medication until you have spoken to your own qualified practitioner. In short, seek advise from your own qualified practitioner first.

Q: Can I get a Certificate of Analysis?

Yes

COA’s are available at a cost of $5 per botanical.

Payment FAQ's

Q: How do I Pay for my Order?

We accept:

*  Credit Card

   Visa, MasterCard and American Express, online or phone.

*  Direct transfer

   Account Name: Herb Wholesalers Pty Ltd
   BSB: 034 045
   Account Number: 034 045

*  Paypal

*  Cheque

   Goods will be dispatched once funds have cleared.

 

Q: Can I set up an Account?

No

Herb Wholesalers doesn't offer accounts.

Shipping FAQ's

Q: How is my order delivered?

We deliver products Australia Wide using Australia Post and Courier Services. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are usually dispatched within (1) business day. Shipping times are estimated at between (2) and (10) business days depending on your location. You can get an estimated delivery timeframe for your location here (please enter 4124 as the 'from' postcode).

Q: Do you offer FREE SHIPPING?

Yes Herb Wholesalers offers free shipping

* Qld, NSW, ACT & Victoria

  Minimum spend of $500.

*  NT, SA & WA

   Minimum spend $1000

Q: Can I Pick up my Order?

No

Unfortunately we are unable to offer pick up of your order.  This is due to insurance and council regulations.

Q: Do you send orders overseas?

At the moment we are only shipping to Australia and New Zealand.

Additional Information

Our Products

With the ever-continuing development of the industry we are continually sourcing and stocking new and different herbs from all around the globe.

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Bulk Orders

Herb Wholesalers supplies the bulk requirements of manufacturers, retailers, and producing practitioners. Bulk quantities are available in a number of varieties including organic certified, organic non-certified, non-organic.

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Terms

Read our Shipping and Delivery Policy, Refund Policy and find our more about our Payment options. Minimum order is $30 excluding shipping.

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